Due to the nature of My instruments or sevices (non-tangible digital goods) products, it is not possible to "return a product". We therefore DO NOT offer refunds or exchange after purchase.Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final. Offers are not retroactive and apply only to the products specified. we reserves the right to stop any offers at any time. If you are having any issue with our product(s), a file, installation, or getting the most out of order, or have any other questions, please contact support via email at email@example.com and we shall do our upmost to resolve the case.